The 16-foot oval track of this large toy train set will go completely around the base of the tree. Stop-and-go action button. Includes locomotive, coal tender, livestock car, caboose, and 20 lengths of track. Superbly detailed with authentic locomotive sound, horn, smoke, and working headlight. Large toy train set runs on six AA batteries (not included). Contains small parts. Ages 3 and older.
Average Customer Rating:
2.9 out of 5
Rating Snapshot
(19 reviews)
5 stars
3
4 stars
6
3 stars
1
2 stars
4
1 star
5
10 of 19 (53%) customers would recommend this product to a friend.
Customer Reviews for "The Classic Rail" SuperSize Train Sets up in just minutes
Review 1 for "The Classic Rail" SuperSize Train Sets up in just minutes
Overall Rating:
4
/ 5
I love this train!,
February 5, 2010
By:
enthusiasticfrom Northern California
"I bought this train a few seasons ago and have used it around the Christmas tree ever since. I love it and so do my grandchildren who are 4 and 20 months! Because it is not electric the kids can turn it on (by pushing a button) and watch it go. One of the cars is big enough for a stuffed animal or small doll to go for a ride. Since Christmas my grandson who is 20 mos goes to where the tree was and says," choo choo!" The tracks are a bit fragile and it would be nice to have replacements available. I recommended the train to two friends who each purchased one."
Review 2 for "The Classic Rail" SuperSize Train Sets up in just minutes
Overall Rating:
4
/ 5
Train for Christmas,
February 3, 2010
By:
Grannadotfrom Louisiana
"I've always wanted a Train around the Christmas Tree for the Grandchildren. This one looks like a real train, has the smoke, whistle and another noise. We tried it on the carpet and it did keep running off the track, but think that on a hardwood floor, it will not do this. I think the product was worth the price. If someone wants a really nice train, they will have to pay the big bucks for one."
Review 3 for "The Classic Rail" SuperSize Train Sets up in just minutes
Overall Rating:
4
/ 5
January 18, 2010
By:
treetoady
"This was a birthday gift for our 7 year old grandson. After I read the reviews, I was a little leery, but decided to get it anyway. He loves it! Other reviews said they couldn't figure out how to make it smoke. Ours smoked all by itself. Very cool! It isn't heavy black smoke- just little wisps. There were no instructions at all, but wasn't hard to figure out how to put it together and make it go. It makes great train noises. The track is the part that could be improved. It is not durable and one part keeps coming apart when the train runs over it, causing derailment."
Review 4 for "The Classic Rail" SuperSize Train Sets up in just minutes
Overall Rating:
2
/ 5
Orvis Standards, NOT,
January 15, 2010
By:
Paradise
"This train while a good idea does not meet Orvis standards. I expected a quality product but got a cheap light weight plastic train which does not do what it states it will do. No steam/smoke and runs off the track often. And then I now see it is now $59 a couple days after our purchase. Not worth it and too much of a hassle to return it!"
Response from Orvis:
ByOrvis Customer Service Team,
January 19, 2010
Orvis Customer Service contacted this customer and apologized that the item did not meet their expectations and offered a full refund or an exchange. We appreciate feedback on our items as we are constantly trying to find ways to improve them. Our goal is to make sure it is absolutely right and you can always shop with confidence at Orvis—everything we sell is backed by our unconditional 100% satisfaction guarantee.
Review 5 for "The Classic Rail" SuperSize Train Sets up in just minutes
Overall Rating:
1
/ 5
Christmas Train,
December 31, 2009
By:
ErikaHfrom Seattle, Wa.
"All I can say is I'm surprised that Orvis was selll such a piece of junk. We were really looking forward to putting this train around our tree, but when it arrived w realized how cheap it was. The box told us it took 3 batateries, when in fac it took six. One of the couplings on the train was broken. One of the tracks broke almost immediately and there was no way to fix it. Extremely unhappy and am returning it to our local store today."
Response from Orvis:
ByOrvis Customer Service Team,
January 11, 2010
Orvis Customer Service immediately contacted this customer and apologized for the issue with the train set. Orvis offered to exchange this item or give a complete refund. We will cheerfully exchange or refund your purchase at any time, for any reason. Our 100% Satisfaction Guarantee is the strongest in the business. Orvis has also passed the customers concerns on to the manufacturer so they will be aware of the problem.
Review 6 for "The Classic Rail" SuperSize Train Sets up in just minutes
Overall Rating:
3
/ 5
For show ...not heavy play,
December 31, 2009
By:
AnnieB
"Train was functional and cute. Not for younger children. Easily derailed and too fragile for typical Christmas morning roughhousing."
Response from Orvis:
ByOrvis Customer Service Team,
January 11, 2010
Orvis Customer Service immediately contacted this customer and apologized that the train set did not meet the customer's needs. Orvis offered to exchange this item or give a complete refund. We will cheerfully exchange or refund your purchase at any time, for any reason. Our 100% Satisfaction Guarantee is the strongest in the business. Orvis has also passed the customers concerns on to the manufacturer so they will be aware of the problem.
Review 7 for "The Classic Rail" SuperSize Train Sets up in just minutes
Top 250 Contributor
Overall Rating:
5
/ 5
From Santa to Eli!,
December 30, 2009
By:
Bridalbrainsfrom Spring, Texas
"Our grandson is a 3 1/2 year old train junkie! So we got him this, from Santa ... Christmas morning he went bonkers! All other gifts were totally ignored! The only problem was no one could figure out how to make it smoke. But he didn't know it was supposed to, so it didn't bother him a bit. It will come out, now, every Christmas, around the tree, with wonderful memories to be relived each time."
Review 8 for "The Classic Rail" SuperSize Train Sets up in just minutes
Overall Rating:
1
/ 5
Read the Reviews First!,
December 28, 2009
By:
Marya01
"I purchase this about a week ago and it arrived for Christmas Eve. As I was putting it together 2 tracks broke. They are impossible to fix or glue together. I wish I had read these reviews first. It appears I am not the only one with this problem. It was like throwing money out the window, plus a great disappointment as we sat around waiting for it to go around the tree."
Response from Orvis:
ByOrvis Customer Service Team,
January 4, 2010
Orvis Customer Service immediately contacted this customer and apologized that the item was less than satisfactory. We appreciate the customer's comments regarding the train set and forwarded the customer's feedback to the buyers of the product so they can be aware of the issues too. Orvis offered to exchange this item or give a complete refund.
Review 9 for "The Classic Rail" SuperSize Train Sets up in just minutes
Overall Rating:
1
/ 5
train,
December 27, 2009
By:
leadog
"What a dissappointment! My son doesn't know what to make of this dismal attempt at a toy. No directions, no smoke, terrible quality. It's a shame that companies put out products that are so incredibly cheap and poorly made."
Response from Orvis:
ByOrvis Customer Service Team,
January 4, 2010
Orvis Customer Service contacted this customer and offered an exchange or full credit. We also expressed regret that the train set was less than satisfactory. You can always shop at Orvis with complete confidence. We will cheerfully exchange or refund your purchase at any time, for any reason. Our 100% Satisfaction Guarantee is the strongest in the business. Additionally, Customer Service forwarded the customer's feedback to the buyers of the product so they too are aware of the comments.
Review 10 for "The Classic Rail" SuperSize Train Sets up in just minutes
Overall Rating:
4
/ 5
Nice but where can I get replacement track?,
December 26, 2009
By:
MJM88from VA
"We enjoy having this under the tree but a track connector broke. Where can we get replacement track?"
Review 11 for "The Classic Rail" SuperSize Train Sets up in just minutes
Overall Rating:
2
/ 5
No Smoke or Instructions,
December 25, 2009
By:
tamarisk
"Opened the Classic Train on Christmas morning and no instructions were included. Also, the box mentions the engine stack smokes but without instructions we were unable to figure it out."
Response from Orvis:
ByOrvis Customer Service Team,
January 4, 2010
Orvis Customer Service immediately contacted this customer and apologized for the problems encountered with operating the train. We also provided the customer with further instruction as to how to make the train function properly.
Review 12 for "The Classic Rail" SuperSize Train Sets up in just minutes
Overall Rating:
2
/ 5
Breaks!,
December 17, 2009
By:
tpayne1136from Vinton VA
"I have same problem it breaks very easily when assembled or disassembled. Where can you get replacement tracks!!"
Response from Orvis:
ByOrvis Customer Service Team,
December 21, 2009
Orvis Customer Service contacted this customer and apologized that the track broke. Orvis offered to exchange this item or give a complete refund. We will cheerfully exchange or refund your purchase at any time, for any reason. Our 100% Satisfaction Guarantee is the strongest in the business.
Review 13 for "The Classic Rail" SuperSize Train Sets up in just minutes
Overall Rating:
5
/ 5
Train set,
December 16, 2009
By:
tabithafelicity
"Just perfect for Chistmas, reminds us of being in USA for holidays. Perfect, thank you."
Review 14 for "The Classic Rail" SuperSize Train Sets up in just minutes
Overall Rating:
1
/ 5
A huge headache,
December 16, 2009
By:
Scroogelives
"I wanted this train to work out so much! I bought it as a surprise for my husband, who is away on business, and to surprise my grandkids too. I have spent the better part of this morning trying to fit the track pieces together. This train came in a box with absolutley NO directions. None. Maybe I should have watched my dad more carefully growing up. This train confused me to the point of disassembling it and attempting to return it. Oh ~ The straw that broke my back...The caboose wiould not hook to the last car. whether it is a missing part or Scrooge, I'm not sure. I am sooo disappointed."
Response from Orvis:
ByOrvis Customer Service Team,
December 21, 2009
Orvis Customer Service contacted this customer and apologized that the item did not meet their expectations and offered a full refund or an exchange. We appreciate our customer's feedback and are reviewing these quality concerns. Our goal is to make sure it is absolutely right. You can always shop with confidence at Orvis—everything we sell is backed by our unconditional 100% satisfaction guarantee.
Review 15 for "The Classic Rail" SuperSize Train Sets up in just minutes
Overall Rating:
2
/ 5
How can I get replacement track?,
December 11, 2009
By:
Steve123
"Nice looking train and batteries are a great idea for young kids. The track breaks very easily when it is put together and I cannot find ANY replacement track. One tiny broken piece on one of the tracks will completely ruin this set. CAN ORVIS TELL ME HOW I CAN BUY REPLACEMENT TRACK???????"
Response from Orvis:
ByOrvis Customer Service Team,
December 21, 2009
Orvis Customer Service immediately contacted this customer and apologized that the track broke. Orvis offered to exchange this item or give a complete refund. We will cheerfully exchange or refund your purchase at any time, for any reason. Our 100% Satisfaction Guarantee is the strongest in the business.
Review 16 for "The Classic Rail" SuperSize Train Sets up in just minutes
Overall Rating:
4
/ 5
Can't wait for the grandson to see,
December 3, 2009
By:
Suttie
"We wanted something for around our tree that didn't need to look like a village. This is a good size and make great sounds. My only complaint is there were no instrutions in the box. Was easy to put together but would like to of had something to refer to about how different features worked. Still can't wait for our one year old grandson to see it."
Review 17 for "The Classic Rail" SuperSize Train Sets up in just minutes
Overall Rating:
4
/ 5
Where's the smoke?,
December 3, 2009
By:
Nina60
"The train set met our expectations as far as appearance goes, but we have been unable to figure out how to make it blow smoke, as per the catalog description There were no instructions included and we've been waiting for a call back from Orvis who promised to check into it."
Review 18 for "The Classic Rail" SuperSize Train Sets up in just minutes
Overall Rating:
1
/ 5
the classic rail,
December 2, 2009
By:
CaptWill
"When my family and I set this train up just the other day. We were very excited about it.... until we turned it on. All of the cars squeak so loud we could only have it on for 5 minutes at a time. We cant figure out if it is supposed to blow smoke or not. In my opinion it is cheaply made and just does not work very good. The drive motor is also very very loud."
0 of 1 people found this review helpful.
Response from Orvis:
ByOrvis Customer Care,
December 10, 2009
Orvis Customer Service contacted this customer and apologized that the item did not meet their expectations and offered a full refund or an exchange. We appreciate our customers' feedback and are reviewing the train for these quality concerns. Our goal is to make sure that every item Orvis offers is absolutely right.
Review 19 for "The Classic Rail" SuperSize Train Sets up in just minutes
Overall Rating:
5
/ 5
Best Purchase Ever,
September 22, 2009
By:
TeeTee
"I have seven children and most of them are married and have started their own families. I have always tried to give my kids a Christmas item each year to add to their Christmas collection. The train was a great gift that will last through many Christmas' and every time they put it up around the tree it will be a reminder of one of their first Christmas gifts from me."
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